Returns & Refunds
MineralBids
Last updated: [9 Feb 2026]
1. General Principles
MineralBids is a marketplace.
All items are sold by independent vendors, not by MineralBids.
Return and refund decisions are made by the vendor
MineralBids does not issue refunds on behalf of vendors
Any refund resulting from a return is issued directly by the vendor
MineralBids retains its commission in all cases
2. Auctions – No Change of Mind
2.1 Auctions Are Final
Auction purchases are final.
There is no right of withdrawal for auction purchases based on:
Change of mind
Buyer’s remorse
Preference after delivery
This applies to all auction items.
2.2 When Returns May Be Accepted (Auctions)
Returns for auction purchases may be accepted only if:
The item is materially not as described, or
The item arrived damaged due to improper packaging
Minor variations, including:
Natural characteristics
Color differences due to lighting or screens
Small differences in shape or size
do not qualify as “not as described”.
In all such cases:
The vendor is responsible
The buyer must contact the vendor promptly
Any refund or replacement is handled by the vendor
3. Buy Now Items
3.1 More Flexibility, Seller Policies Apply
Buy Now items may be subject to a return or withdrawal period, typically up to 14 days, where applicable.
However:
Returns for Buy Now items are governed by the vendor’s own return policy
Buyers must review seller policies before purchasing
MineralBids does not impose a uniform return policy
3.2 Conditions for Buy Now Returns
Vendors may set conditions including:
Time limits
Item condition upon return
Return shipping responsibility
Buyers must comply fully with the vendor’s stated conditions.
4. Refund Handling
All refunds are issued by the vendor
Refunds are processed using the original payment method, where possible
MineralBids does not refund its commission
Shipping costs are refunded only if and as specified by the vendor
5. Damaged or Incorrect Items
If an item:
Arrives damaged
Is materially different from its description
The buyer must:
Contact the vendor as soon as possible
Provide evidence where requested (photos, description)
Follow the vendor’s resolution process
Delayed reporting may affect eligibility for a refund.
6. Platform Role
MineralBids:
Is not a party to the sale contract
Does not inspect or verify items
Does not decide return eligibility
May assist procedurally but has no financial liability
7. Seller Responsibility
Vendors are responsible for:
Clearly stating return and refund policies
Packaging items appropriately
Handling refunds and returns fairly and lawfully
Vendor policies are displayed on each product page and form part of the contract between buyer and vendor.
8. Questions
Returns or refunds → contact the vendor
Platform or technical issues → contact MineralBids